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| Shipping & Returns |
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Where We Deliver
Delivery must be to an address in the United Kingdom (but excluding the Channel Islands and, for some larger items, the Isle of Man, Anglesey, The Scilly Isles and the Scottish islands). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
Delivery Charges
We make every effort to keep our delivery charges as low as possible. Our charge depends on the type of product ordered and whether you choose standard delivery (5 working days), or a premium service. You only pay one delivery charge, irrespective of the number of products ordered. If you order two or more products which fall into different categories, the higher charge applies.
The applicable standard delivery charge is shown on each product page. There are additional charges if you choose a premium delivery service, or if you opt to have your product installed or your old appliance taken away. You will always be able to see all applicable charges before submitting your order.
How we Deliver
Smaller products are generally delivered either by courier or by post. If your product is one which is delivered by courier, you may be given the option of choosing a premium delivery service for a small extra charge during the order process.
We will notify you which delivery method we will use when we send you our third e-mail. Very occasionally different products in the same order may be delivered separately.
Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day. For next week day delivery (if available) please order before 10:00am.
Standard Postal and Courier Deliveries, normally 5 Working Days
Standard courier deliveries should arrive within 5 working days of placing your order (to be safe, please allow a little extra during busy sales periods).
Premium Courier Delivery Services
If you choose a product which is delivered by courier, you may be offered the option of paying a small extra charge for a premium delivery service. In this case, your product will be delivered on the date and during any time slot specified. All deliveries must be signed for.
Standard courier deliveries are usually made between 9am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.
Return of Faulty Goods
The following are guidelines. Wherever possible we will respond to your individual circumstances.
If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a
prompt repair, exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within
28 days of delivery.
To qualify for a refund or exchange the product must be:
- in otherwise "as new" condition; and
- complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).
Please phone Aftersales on 02868621663 (9am to 5pm Monday to Saturday). If a fault occurs while you are abroad, please contact
us after you return to the UK.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
Any refund due to a fault or other defect will include a refund of the applicable delivery charge. We will also pay for our costs
of collecting goods for replacement or refund. Replacement goods are sent by standard delivery only (i.e. premium
services are not available).
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS
Please call or email us if you have any queries.
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